TRUE SUN Legal & help
Contact
Operator details, support, and dispute contact.
Last updated
Operator
Trading name: TRUE SUN / 正阳易理. We mainly offer digital services in Malaysia and Singapore through app stores; there is no walk-in shop. Data protection officer (DPO) email: [email protected]. The legal entity name, SSM registration details, and registered address also appear in the seller information on our app store pages; if they differ, the seller information on the store page at the time you paid applies.
Support
Support email: [email protected]. Write from your sign-in email so we can match your account and orders.
We handle order checks, missing reports, failed generations, duplicate charges, help changing the sign-in email, obvious-error reviews, and requests to access or correct personal data. Delete the account in the app. Use this page only if you cannot open the app.
Response time
We usually reply within 5 business days. For payment disputes, send the store order number, payment time, and your sign-in email as early as you can so we can check within the store’s deadlines. The app store decides refunds.